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July 9, 2014

Anyone who has been following me will know that since I have had BT Infinity installed I have had constant problems with signal loss, today it is particularly bad, nine drop outs in two hours!!
I have tried everything to get BT to do something about it but they just ignore me. It would appear I have no alternative but to switch provider.
In addition the speeds quoted for the broadband infinity would appear to be pure fantasy, my speed now is lower the it was before infinity.
Customer service doesn’t exist within BT. Under previous Chairmen you could at least get something done if you went to the top, under the present boss leters are simply ignored. The whole set up is a joke but sadly a joke which is leaving thousands of customers out of pocket and with a lousy service.

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